What is the primary role of navigators in the California Life Insurance Marketplace?

The primary role of navigators in the California Life Insurance Marketplace is to provide assistance and information regarding health insurance options. Navigators act as trained professionals who help individuals and families understand their health insurance choices, including how to enroll in plans, understand coverage options, and access available subsidies or financial assistance.

They do not sell insurance policies directly; rather, their focus is on educating consumers about the marketplace, helping them navigate the enrollment process, and ensuring they can make informed decisions about their health insurance needs. By offering guidance and support, navigators play a crucial role in improving access to health coverage, particularly for those who may find the process overwhelming or complex. This assistance is essential for enhancing consumer understanding and facilitating better health insurance enrollment outcomes.